What should you do if the guest pet in your care is injured?
The most important thing in an emergency situation is the welfare of the pet.
If the pet appears unwell but is not in immediate danger
In these situations, it can sometimes be enough to monitor the pet’s health. Read here for the common signs of illness and what to do.
Emergency situations: when the pet is visibly hurt or otherwise in danger
The pet owner must give permission for any treatment before it’s sourced, but if they/their emergency contact can't be reached, remember: the pet’s welfare always comes first. If unsure, call the owner’s preferred vet and ask for advice.
- Contact the owner immediately and inform them of the situation.
- If you can’t reach the owner:
- Call emergency contact: this information should have been obtained during the meet and greet.
- If you can’t reach either, and you’re unsure:
- Call the owner’s preferred vet or the Emergency Vet and ask for advice.
- Take the pet to the vet if the vet recommends it - even if you can’t reach the owner or emergency contact.
- Make sure to notify Pawshake – send us a message within 48 hours of the incident. Continue to keep us updated and we’ll get in touch to support you.
If you are unable to provide transport
Not all taxi services can transport animals, so always ask if they are okay with animals in their car when you contact them. Take along towels and blankets for the ride.