The Peace of Mind Guarantee

Although you're unlikely to experience any issues on Pawshake, we understand that your pet may need protection against unexpected life events. When you book through Pawshake, your pet is covered with Pawshake's Peace of Mind Guarantee.
Your peace of mind is priceless, and we appreciate that you have chosen to be a part of our trusted community. That’s why this coverage is complimentary as part of your Pawshake booking.
The injuries or damages must result from care provided during a Pawshake stay or walk, and the Guarantee reimburses in the event the sitter or walker is unwilling or unable to pay those costs.

What should you do if the guest pet is injured?

Submitting a Peace of Mind Guarantee claim

What is covered?

The pet owner’s pet(s) in the pet sitter’s care booked through the Pawshake platform
Veterinary costs resulting from transportation to/from and during a Pawshake booking by a Pawshake pet sitter.
Any pet services booked through Pawshake’s website, mobile app and reported to the customer support team. Coverage applies on the dates booked via Pawshake. The booking must be paid for and confirmed prior to the day of the incident

To be eligible for The Peace of Mind Guarantee:

The booking must have been confirmed and paid via the Pawshake website or app prior to the incident
A meet & greet was arranged prior to booking start date (only required if it’s your first booking with the sitter)
Any specific agreements about the booking must have been put down in writing (for example by using our intake forms). You will need to provide the supporting documentations when making a claim.
The user needs to provide evidence of the incident (ie. photos, vet bills)
Pawshake must be notified within 48h from the incident

Coverage Inclusions

Veterinary coverage of:

  • Pawshake Pets in pet sitters’ care
This section provides veterinary coverage in case an injury has resulted from a Pawshake booking. There are no deductibles for any claim made. € 2500 capped limit for veterinary expenses in relation to an injury to your pet(s) during the service. Only one claim per booking can be submitted.
Once the claim limit has been reached, the treatment of illness or injury will not be covered again. Additional costs for check-ups or follow-up treatments are covered for up to 30 days after the incident.

Public Liability Insurance (aka Commercial General Liability) – covers pet sitters against third party claims:

This section will pay the sums that pet sitters become legally obligated to pay as damages because of bodily injury to a third party person or damage to property of a third party.

Coverage Exceptions


  • Services booked outside of the Pawshake website or mobile app
  • Incidents or damages arising from a 'meet and greet' appointment. Coverage only applies on the dates booked via Pawshake. The booking must be paid for and confirmed prior to the day of the incident.


  • Treatment for injuries resulting from a breach of professional duty by the pet sitter and/or by a violation of Pawshake Terms of Service by either party
    • For example, walking an animal off-leash in an area where this is reasonably considered not to be suitable
  • Injuries to free roaming cats, while the cat is outside of the owners property
    • For example, road incidents, fights with other animals, falling off a tree etc.


  • Pre-existing veterinary medical conditions, old age or illness of the guest pet
    • Such as respiratory infections, urinary tract/bladder infections, blood disorders, vomiting, diarrhoea, and other gastrointestinal disorders
  • Costs related to stress or anxiety, as well as self-inflicted wounds as a consequence of itching or scratching due to allergies
  • Preventable conditions, such as flea, tick, worm or other parasite infestations
  • Physiotherapy and other para-veterinary treatments, such as massage, acupuncture, etc.
  • Breed-specific conditions
  • Treatment for injuries caused by acts of nature
  • Long-term vet care which extends over 30 days from the day of the incident

Pet, pet sitter and pet owner

  • Injuries to the pet sitter and pet owner and related parties (like family, visitors to the sitter’s home or persons accompanying the sitter on an assignment)
  • Damage to personal property of either the pet owner or pet sitter (such as damage to personal items, home and/or vehicles and/or cleaning costs)
  • Fees or costs incurred from cancellation or changes of holiday or travel arrangements as a result of a booking on Pawshake
  • Travel costs incurred as a result of a booking on Pawshake
    • for example trips to the vet during a booking or follow-up medical treatment for the pet after the booking. This includes but is not limited to petrol, Uber and taxi costs, etc
  • Emotional distress caused as a result of a booking on Pawshake
  • Reduction in ‘show’ value of the guest pet and host pet

Who is excluded?

  • Guest pets involved in a previous attack with another animal or human that required medical treatment
  • Visiting pets are not covered for any damage or injuries that may be sustained during a Pawshake booking
  • Pet sitters who have any criminal convictions in the past 5 years (excluding traffic violations)
  • Pet sitter's own pets

Key definitions

Breed-specific condition means any condition that commonly occurs in particular dog breeds.

Pawshake pet means a pet owner’s pet that has been listed on the confirmed booking as part of the booking. Each pet must have their own separate pet profile.

Pawshake booking means a booking that has been successfully paid by the pet owner and confirmed by the sitter through the Pawshake platform.

Pre-existing condition means any injuries, conditions and diseases which the pet has been treated for or which have happened prior to the booking

Preventable condition means any conditions that can be prevented by vaccinations or normal veterinary care.

Third party means a person who is not a pet sitter, a pet owner, a roommate, family member or significant other of a pet sitter or pet owner, or any other person providing animal care on sitter’s behalf.

Visiting pets mean pets that are not part of a confirmed booking. For example - pet sitter’s relative’s pets that may be present during a booking or pets that the sitter is sitting outside of Pawshake (e.g. if they are a professional and take bookings in other ways). Pet sitter’s own pet is not a visiting pet.

Pet sitter's own pet means any pet that has been listed on the sitter's profile.

You are important to us

Unsure of something or have any concerns? Our customer support team is here for you in 5 different languages.
Our customer support team can support you in English, French, Dutch, German and Norwegian.

Contact us here.

  1. Home
  2. The Pawshake Guarantee
  3. The Peace of Mind Guarantee